Terms and Conditions

Last updated:23/09/2025

These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or booking services with Pukatowi Pack & Pride Limited (“we”, “our”, “us”), you agree to these Terms.

1. Services

We provide pet daycare, boarding, grooming, training, and related services, as well as pet products for sale. Full details of our services are available on our website.

2. Bookings and payments

• Bookings are subject to availability and must be confirmed in advance.

• Payment terms will be outlined at the time of booking.

• We reserve the right to request a deposit or full payment before providing services.

• All prices are in New Zealand dollars (NZD) and include GST where applicable.

3. Cancellations and refunds

• Cancellations must be made [insert time frame, e.g., 24 or 48 hours] in advance to qualify for a refund.

• Deposits may be non-refundable unless otherwise stated.

• Failure to attend a booked service may result in charges being applied.

4. Pet health and behaviour

• You are responsible for ensuring your pet is healthy, fully vaccinated, and free from contagious conditions before attending.

• We reserve the right to refuse service to pets that show aggressive behaviour, illness, or present a risk to staff, other animals, or facilities.

• In case of emergency, we may seek veterinary care for your pet at your expense.

5. Liability

• While we take all reasonable care, you acknowledge that pet care services carry inherent risks.

• We are not liable for injury, illness, loss, or death of your pet except where caused by our proven negligence.

• We are not responsible for loss or damage to personal belongings brought with your pet.

6. Website use

• You agree not to misuse our website or interfere with its security.

• All website content (text, images, logos) is owned by or licensed to us and may not be copied or reused without permission.

7. Third-party links

Our website may include links to third-party sites. We are not responsible for the content or accuracy of those sites.

8. Changes to services or terms

We may update our services, prices, or these Terms from time to time. Updates will be published on our website.

9. Governing law

These Terms are governed by the laws of New Zealand, and any disputes will be subject to the jurisdiction of New Zealand courts.

10. Contact us

If you have any questions regarding these Terms, please contact us:

Pukatowi Pack & Pride Limited
📍 275 Linwood Rd, Karaka, Auckland, New Zealand
📧 pukatowi@gmail.com
📞 022 6567943 & 021 091 76672