Privacy Policy

Last updated:23/09/2025

Pukatowi Pack & Pride Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

1. Information we collect

We may collect the following types of information:

• Personal information: name, contact details (phone, email, address), emergency contact, and pet details (such as name, breed, health information, and special requirements).

• Booking information: service preferences, dates of daycare/boarding, payments.

• Website usage data: IP address, browser type, pages visited, and cookies (see our Cookie Policy).

• Payment information: processed securely by third-party providers (we do not store full credit card details).

2. How we use your information

We may use your information to:

• Provide and manage our services (daycare, boarding, grooming, training, food sales).

• Communicate with you regarding bookings, updates, or emergencies.

• Maintain health and safety records for your pets.

• Improve our website and services.

• Comply with legal obligations.

• Send updates, promotions, or newsletters (you may opt out at any time).

3. Sharing your information

We do not sell your personal information.
We may share information with:

• Service providers such as payment processors, booking software, or IT providers.

• Veterinarians or emergency services, if required for the safety of your pet.

• Legal or regulatory authorities, if required by law.

4. Data security and retention

We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access.
We retain your personal information only for as long as necessary to provide our services and meet legal obligations.

5. Your rights under the Privacy Act 2020

You have the right to:

• Access the personal information we hold about you.

• Request correction of any incorrect or outdated information.

• Withdraw consent for non-essential communications.

• Make a complaint to the Office of the Privacy Commissioner if you believe your rights have been breached.

Contact the Privacy Commissioner here: https://www.privacy.org.nz/

6. Links to other websites

Our website may contain links to third-party sites (e.g., social media). We are not responsible for the privacy practices of those sites.

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

8. Contact us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

Pukatowi Pack & Pride Limited
📍 275 Linwood Rd, Karaka, Auckland, New Zealand
📧 pukatowi@gmail.com
📞 022 6567943 & 021 091 76672